FAQs

We ship our All Fresh Seafood.com orders from the Bronx, NY – 1 mile from the World-Famous Fulton Fish Market.

We have our retail sushi store in the iconic Grand Central Terminal Market located at 43rd & Lexington Avenue in NYC. We have been there for over two decades.

Yes, our retail sushi store is. You can visit us 7 days a week inside Grand Central Terminal Market.

We are direct fish buyers — we buy directly from boats + fishing families who specialize in specific species. We align with best-in-class partners around the world.

Yes. We carry both wild and sustainably farmed fish from responsible farming programs that protect species + global fish stocks.

Yes! In checkout, simply add your note with the recipient info + desired delivery date. We also offer Gift Cards and Gifting Bundles for easy gift giving.

Route helps protect your shipment in the event of loss, damage, or theft. You may add this protection at checkout for $6.95.

Orders placed after 1 PM EST Monday – Friday will ship the following business day.

We offer Saturday delivery in eligible areas. For special events, please order at least 2 - 7 days in advance. We HIGHLY recommend adding Route Package Protection on Saturday shipments — without it we cannot be responsible for carrier delays.

We ship to Alaska. We do not ship to Hawaii currently.

Not currently.

No, we do not ship to PO Boxes, APO or FPO addresses.

Use the form linked on the Shop app page to opt out.

You can combine multiple single-item promotions.
Sitewide offers do not stack with collection discounts or single product discounts.
Reward Points can only be applied to NON DISCOUNTED ITEMS. For Instance, if you have BOGO deal in your cart or a Lobster Tail Promo, reward points will not discount these deals further, but if you add other non-discounted items the reward points will work perfectly. We are confident that you will find a non-discounted item on the site with over 1400 items to choose from.

Yes — it allows you to track orders + makes checkout faster.

Yes, if you contact us the day before your order is to ship. If your order has already passed shipping cutoff and shipped, changes cannot be made.

We use thermal insulated coolers. Gel packs can be used for gardening fertilizer on fresh shipments, and we use dry ice for frozen orders.

If you want your Fresh order shipped frozen, we would be happy to accommodate. Just leave us a note in the note section on the check-out page.

You will receive an automated FedEx tracking email once shipped. You can also login to the website and find this information in our live chat.

In your All Fresh Seafood account, there will be a customer portal where you can edit, skip, or cancel any orders you have active.

Please note that orders cannot be canceled once they have been shipped.

To ensure we can process your request in time, we recommend submitting any cancellation or change requests at least 48 hours before your desired delivery date.

Fresh claims: 3 hours from arrival. We suggest that all deliveries get inspected at time of arrival and you follow the detailed instructions below. Sending a video with your claim will speed up the process 10x.

Frozen claims: 3 hours from arrival. We suggest that all deliveries get inspected at time of arrival and you follow the detailed instructions below. Sending a video with your claim will speed up the process 10x.

Damaged box claims: 3 hours from arrival. Please email video + photos + description to [email protected] for the fastest response.

Warm Deliveries: If the claim concerns a box above 41 degrees, this claim needs to be placed within 1 hour of arrival. Our boxes are rated to hold temperatures below 41 for 72 hourscdcd. We are happy to report we receive very few of these claims but if there is a shipping delay please send a video upon arrival with a stick thermometecr in the product so we can place a claim on your behalf…we can’t stress the importance of taking Route Insurance for worry free shipping. If Route is not selected, we will review each claim on an individual basis.

For holidays + events, please order at least 7 days ahead. FedEx can experience carrier delays during peak windows. If you order your product for special occasions to arrive on that day, we can’t be held responsible for carrier delays. If you really want to order the day of the special event we highly suggest that you take Route Insurance for worry-free shipping.

You’ll receive a notice 3 days before charge. Orders ship Monday–Friday. Orders placed after 1 PM EST will ship the following business day. Saturday delivery available in eligible regions.

Manage inside your customer portal. Request changes at least 48 hours before desired delivery date.

Fresh: use within 4 days or freeze up to 6 months.
Frozen: place in freezer immediately. Store up to 1 year.

Yes — note in memo section. Our mongers will portion, steak, or butterfly.

Because fishing is unpredictable — nature does not always produce equal volume daily.

We carry wild USA domestic shrimp and premium South American & Asian shrimp programs, all chemical-free.

Yes (except very small fish like sardines/anchovies).

Yes — cooked, picked, packed and shipped same day.

Wear gloves, handle in ventilated areas, keep away from kids + pets. Let it sublimate in open air for disposal.

Some are — check each product listing.

Frozen.

Simmer gently in a pot until hot.

Create an account — you receive 100 points upon signup.

Every purchase earns points. Redeem inside your rewards dashboard into discount codes.

Yes — 1 year from issue on your anniversary date.

Tier level rolls on 12-month spend.

Yes — refer friends and earn bonus points when they purchase.

Email [email protected] or call 833-GOT-CRAB.