🐟 All Fresh Seafood Rewards Program – FAQs
All Fresh Rewards help you earn points and tier-based perks every time you shop. Below are answers to the most common questions:
How do I join the rewards program?
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Click "Create Account" on our website and you'll be automatically enrolled in the rewards program—with 100 bonus points just for signing up!
How can I earn points?
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You earn points every time you make a purchase. The more you spend, the more points you earn. Keep an eye out for bonus point promotions and referral bonuses too!
How do I redeem my points?
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Log in to your account, go to the rewards dashboard, and convert your points into discount codes you can apply at checkout.
Do points expire?
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Yes, reward points expire two years after they are earned. This helps encourage you to use them while they’re still fresh—just like our seafood! This expiration policy is noted here and under the tier levels on the rewards page.
How can I check my points balance?
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Log into your account and visit your rewards dashboard to see your current point total and activity history.
Is there a referral program?
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Yes! You’ll earn points when your friend makes a qualifying purchase using your referral link—and they’ll receive a welcome discount too.
Are there any special offers for new customers?
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Yes—use code WEL10 to get 10% off your first order.
Can I combine rewards with other discounts or promotions?
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In most cases, yes, but some restrictions may apply depending on the promotion. Check the terms at checkout or reach out to customer service if you're unsure.
Is there a minimum purchase required to redeem points?
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No minimum purchase is required for point redemption, unless otherwise stated in a specific offer or promotion.
Do tier levels expire?
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Yes. Your tier status is based on a rolling 12-month period. Once you reach a tier, you’ll have one year to maintain the required spend level to keep your tier. If you don’t, you’ll be moved to the appropriate lower tier.
Who do I contact if I have issues or questions?
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Reach out to us at [email protected] or call 833-GOT-CRAB (833-468-2722). We’re happy to help.