ALL FRESH SEAFOOD SHIPPING & RETURN POLICY
We ship via FED EX & UPS Monday through Friday overnight in very special eco-friendly insulated containers with specially designed gel packs & dry Ice to ensure your food stays freshβ¦we sincerely hope you enjoy the experience and tell all of your friends and neighbors. If you have any questions at all of how to prepare something, please immediately go to our live chat and you will have an answer 24/7 365 days a year, in no time flat β plus the boxes will have plenty of information as well as our blog.NEW: LESS EXPENSIVE SHIPPING OPTIONΒ (1-2 DAY DELIVERY) AVAILABLE IN SOME ZIP CODES IN ZONES 1 2 & 3
Shipping Rate by Zone
Zone 1: $75 minimum on all orders
Free Delivery on orders over $175 (after all discounts)
NEW- Some zip codes are eligible for economical shipping with 1-2 day delivery assurance in this zone.
Flat Rate Delivery $29.99 for orders between $75 and $175 (after all discounts) NEW- Some zip codes are eligible for economical shipping with 1-2 day delivery assurance in this zone.
States Included :
Connecticut, Delaware, District of Columbia, Maryland, Massachusetts, New Jersey, New York, Pennsylvania, Rhode Island
ZoneΒ 2: $75 minimum on all orders
Free Delivery on orders over $175 (after all discounts)
NEW- Some zip codes are eligible for economical shipping with 1-2 day delivery assurance in this zone.
Flat Rate Delivery $34.99 for orders between $75 and $175 (after all discounts) NEW- Some zip codes are eligible for economical shipping with 1-2 day delivery assurance in this zone.
States Included :
New Hampshire, Vermont,Virginia
Zone 3: $75 minimum on all orders
Free Delivery on orders over $175 (after all discounts)
NEW- Some zip codes are eligible for economical shipping with 1-2 day delivery assurance in this zone.
States Included :
Alabama, Georgia, Illinois, Indiana, Iowa, Kentucky, Maine, Michigan, Missouri, North Carolina, Ohio, South Carolina, Tennessee, West Virginia, Wisconsin, Minnesota
ZoneΒ 4: $75 minimum on all orders
Free Delivery on orders over $175 (after all discounts)
Flat Rate Delivery $65.00 for orders between $75 and $175 (after all discounts)
States Included :
Arizona, Arkansas, California, Colorado, Idaho, Kansas, Louisiana, Mississippi, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oklahoma, Oregon, South Dakota, Texas, Utah, Washington, Wyoming
ZoneΒ 5: $75 minimum on all ordersFree Delivery on orders over $175 (after all discounts)
Flat Rate Delivery $65.00 for orders between $75 and $175 (after all discounts)
States Included :
Florida
Alaska:
Free Delivery on orders over $175 (after all discounts)
Flat Rate Delivery $85.00 for orders below $175 (after all discounts)
Saturday Shipping
Please note: Most areas offer Saturday delivery . To determine if this option is available for your destination, choose your delivery date at checkout.
Deliveries
Order Shipping Time
Orders placed after 12am ESTΒ - Sunday thru Thursday will be shipped out the next available shipping day unless a future delivery date was selected.
It is very important that all goods are put away in either the refrigerator or freezer at time of arrival to protect the integrity of the products.
What is Route Package Protection?
Route's Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so weβve partnered with Route to offer added assurance that youβre supported, no matter what.Β Package Protection can be added during checkout.
Purchased Route's Package Protection and looking to file a shipping issue online?Β File here
Delivery Assurance:Β
Β i. Your order will be delivered within 48 hours of shipping. All orders are shipping priority overnight with the intention of it arriving within 24 hours with the exception of Hawaii which might arrive in 48 hours under normal circumstances.Β Β Β Β Β Β Β
ii. If your order arrives within 48 hours due to Fed Ex or UPS delay we will consider this normal operating procedure because we do not have control over air traffic, weather and delays.
iii. Our boxes are geared for 48 hours of travel and can withstand this type of delay. We strongly recommend that you order your goods one day of any major party of life event to guarantee success.
All claims of damage to your shipment must be called in within 3 hours of delivery.Β Β