ALL FRESH SEAFOOD SHIPPING & RETURN POLICY

We ship via FedEx Monday through Thursday overnight in very special eco-friendly insulated containers with specially designed gel packs & dry Ice to ensure your food stays fresh…we sincerely hope you enjoy the experience and tell all of your friends and neighbors. If you have any questions at all of how to prepare something, please immediately go to our live chat and you will have an answer 24/7 365 days a year, in no time flat – plus the boxes will have plenty of information as well as our blog.

Shipping Rate by Zone

Zone 1:

Free Delivery on orders over $149 (after all discounts)

Flat Rate Delivery $19.99 for orders under $149 (after all discounts)

Zone 2:

Free Delivery on orders over $149 (after all discounts)

Flat Rate Delivery $35 for orders under $149 (after all discounts)

 Zone 3:

Free Delivery on orders over $149 (after all discounts)

Flat Rate Delivery $50 for orders under $149 (after all discounts)

 Zone 4:

Free Delivery on orders over $149 (after all discounts)

Flat Rate Delivery $50 for orders under $149 (after all discounts)

Hawaii & Alaska:

$35 Delivery on orders over $149 (after all discounts)

Flat Rate Delivery $85 for orders under $149 (after all discounts)

Deliveries

Order Shipping Time

Orders placed after 12am EST - Sunday thru Thursday will be shipped out the next available shipping day unless a future delivery date was selected.

It is very important that all goods are put away in either the refrigerator or freezer at time of arrival to protect the integrity of the products

Orders Shipping Insurance

Orders are fully insured against damage in shipping. If you receive any damaged shipment, please call us for a full refund.

Delivery Assurance: 

 i. Your order will be delivered within 48 hours of shipping. All orders are shipping priority overnight with the intention of it arriving within 24 hours with the exception of Hawaii which might arrive in 48 hours under normal circumstances.       

ii. If your order arrives within 48 hours due to a UPS delay we will consider this normal operating procedure because we do not have control over air traffic, weather and delays.

iii. Our boxes are geared for 48 hours of travel and can withstand this type of delay. We strongly recommend that you order your goods one day of any major party of life event to guarantee success.

All claims must be called in within 3 hours of delivery.