FAQs | Wholesale

GENERAL TOPICS

How to register/sign up as a wholesale account: https://allfreshseafood.com/pages/wholesale-registration

Where are you located? We have two stores in the iconic Grand Central Terminal Market in the heart of New York City. We have been located there for over two decades.
We ship our wholesale orders from our commissary location located a few miles from the iconic Fulton Fish Market in NYC.

Are you open to the public? You can come and visit us 7 days a week by entering at 43rd & Lexington Avenue. This is the entrance to the Grand Central Terminal Market. We operate Pescatore Seafood Company & Sushi by Pescatore.

Where does your seafood come from? We do not source our product from the Fulton Fish Market - we are DIRECT fish buyers! What this means to you is that we buy directly from the boat and fishing families who specialize in specific species. Over our more than 25 years we have aligned ourselves with the best in class for every species in the market & that is what makes us truly the best!
Although we do not buy from the Fulton Fish Market, all of our freight moves through the market.

Is your fish wild & sustainable? A big yes to both of these questions. We do buy farm-raised fish, but only from farms that are raising the fish in 100% sustainable farming techniques. We have a vast selection of both wild and sustainable species. It would not be prudent of us to only carry wild fish and not support farming efforts to help manage wild fish stocks.

Can I send an order as a gift? Also a big yes - from All Fresh Seafood, our retail website. Just log back into www.allfreshseafood.com and place your order there.

SHIPPING

What is the cost of Shipping? 

Do you offer free shipping?

Yes! We provide free shipping on all wholesale orders. However, a small fee for packaging costs will apply to ensure that your order arrives safely and in optimal condition. Our goal is to keep your costs low while maintaining the quality and freshness you expect.

Every 30 pounds of product will incur a packaging cost of $20

We ship 30 pounds per box that will ultimately weigh 50 pounds after coolant is added in shipping weight so it makes sense to order in 30 pound increments to optimize shipping charges. 

Do you deliver on Saturdays? If your Zip Code is eligible for Saturday deliveries with FedEx, then we can make this accommodation. Please call customer service for more information 1-833-GOT-CRAB (468-2722)

We do not guarantee, suggest or recommend ordering product for special events the day of the event. We will not be held responsible for a shipping delay. We HIGHLY RECOMMEND bringing the product 2 days prior to any paid event.

How do you package shipments? 

We pack wholesale orders in sturdy styrofoam coolers to ensure peak freshness upon arrival. Using a mix of eco-friendly gel packs and -190°F dry ice for frozen items, we guarantee optimal conditions during transit. We can also custom pack and cut products to meet your specifications, making receiving your orders easy and efficient.

Do you ship to Alaska or Hawaii? We ship to Alaska - Sorry at this time we are not shipping to Hawaii

Do you ship internationally? Sorry not at this time

Do you ship to PO Boxes? We are unable to ship to PO Boxes or FPO or APO addresses.

Local New York City deliveries?

Yes! We offer a variety of delivery options throughout the tri-state area, including same-day service for eligible orders. Our own delivery trucks serve the metro New York City area and beyond. For details on the best delivery solution for you, please speak with your sales representative.

PAYMENT

Our payment method: Currently, we are accepting credit card payments for all transactions. 

MY DELIVERY

Do I need an account to place an order? Yes, you'll need an account to checkout, it only takes a few seconds but it is well worth it. Once it is set up it allows you to track orders and when you return, you can zoom through checkout.

The other benefit to setting up an account is an account provides access to our "Fresh from the Dock" report, featuring valuable market updates. You'll also receive timely order notifications to keep you informed of any changes.

Can I modify my order after it is placed? As long as you contact us within 4 hours of placing the order. The fastest 2 ways to modify an order is to send an email to [email protected] or simply use the chat button with your order number that you would like to modify something.

How do I track my order? Upon shipping you will get an automated email with all of your details from FedEx.

What is your return policy? Claims regarding products/boxes showing up damaged need to be reported within 3 hours of arrival. Claims Regarding Fresh products need to be reported within 3 hours of arrival.

Any issue regarding a warm delivery needs to reported upon receipt of goods with a video 30 seconds in length of the warm item over 41 degrees. 

We also need the same video of ALL the gel packs being held in your hand and a temp video, and the same for the Dry ice. Please use a glove or side towel. 

 

Claims Regarding Frozen products need to be reported within 48 hours of arrival. We want to make sure you receive your goodies and make sure they get put away very fast so you can enjoy them at their peak of perfection, we are in this together! If you should have an issue please email [email protected] with a description and photo so our associates can help clear up the issue as fast as possible.

When should I order my seafood? We recommend you schedule your delivery to arrive 48 hours prior if you are planning a party or event. FedEx delivery windows, during peak periods, can fluctuate and we do not want this to become an issue for you or your guests, which is why we suggest getting your goods 48 hours before. If you are buying frozen goods, please order for delivery up to 7 days prior to your event.
FedEx weather and equipment failure can cause delays and All Fresh Seafood has no control over this - giving us 48 hours or more as a buffer will give us a better chance to fix the situation. We DO NOT recommend or guarantee placing your order for delivery on the day of your event - We appreciate your consideration so we can provide the best experience.

SEAFOOD HANDLING

What is the best way to store my delivery? When your box arrives the products should be nice and cold to the touch. If you are planning on using the fresh fish within 2 days place it in the refrigerator, if not you can wrap it tight and freeze up to 4-6 months. All frozen items should be placed immediately in the freezer.

Can I place a special order? If the product is available the answer is yes! There is only 1 catch to this, you would have to purchase the master carton or case the product comes in. Please reach out to your sales representative to discuss this further. Master cases of fresh product we do not carry on the site typically weight 50 lbs in the round. 

Can I have something custom-cut? Absolutely…in the memo line please be detailed and our mongers will happily portion, butterfly or steak.

Why are certain items not always available? This is an easy answer - because then it would be called catching and not "fishing" - sometimes the ocean does not always cooperate with the fisherman. They go out with good intentions of catching a lot of Fluke for instance and only come back with a few hundred pounds. As the demand for fish has gone up and the ocean stocks have depleted it has become more challenging for the fisherman.

Where are your shrimp from? We have a robust Domestic USA Shrimp Program. We have a variety of sizes of fresh and frozen shrimp from North Carolina and Texas Gulf Shrimp all Wild Caught and Chemical Free. We also have a great South American Chemical Free Shrimp Program which some of the finest white tablecloth restaurants in the country source this product.

Is your fish wild & sustainable? A big yes to both of these questions. We do buy farm-raised fish, but only from farms that are raising the fish in 100% sustainable farming techniques. We have a vast selection of both wild and sustainable species. It would not be prudent of us to only carry wild fish and not support farming efforts to help manage wild fish stocks.

Do your whole fish come cleaned and gutted? Yes! we clean and gut our whole fish with the exception of smaller fish, such as sardines or anchovies, as these fish are too small.

Does your lobster come cooked? Yes, our lobster meat is cooked to perfection before we pick, pack, and ship your order, all in the same day!  We also sell whole cooked 1.25 whole cooked Maine lobsters.  We can get any size live lobster, and we have the ability to ship these live. This can be discussed with your sales rep. 

Product Questions

What Grade of Meat Do You Carry? Some of the cuts are dry-aged, but all of the product is Certified Black Angus Beef. Grass Fed, Grain Finished. 

Do your meat products ship fresh or frozen? Our meat products are shipped frozen. If you would like the meat shipped fresh, that can be arranged.